Natural Disaster Hub
Emergency Contacts
If you or anyone in your community is in immediate danger after a severe weather event, call the SES on 132 500.
If you need if you need urgent help from police, fire or ambulance services, please dial 000.
For power outage information, go to your provider’s website.
Coverage & Excesses
For more information on coverage and excesses, please refer to your Product Disclosure Statement (PDS).
View PDS
Disaster Chasers & Scams
After a severe weather event, be cautious of scammers posing as insurance companies or support agencies, including "disaster chasers" who may offer quick, discounted repairs for a fee. These individuals may falsely claim to be from your insurance company or a claims management company.
We will never send someone to your property without notifying you in advance. If you're uncertain about a visitor, ask for identification (such as a driver’s license) and contact your insurer to verify their details and purpose.